National Highways Authority Of India [NHAI] — Deduction of toll tax two times through two different modes

Sir,
Today I crossed Chappar toll plaza muzzafarnagar and it was informed by the staff that the Fastag is not in working condition. Therefore payment was made through cash with transaction number [protected] dated 11.01.2021 time 9:08:27 A.M.
After reaching my destination, another deduction was made from my Fastag balance. Thus, I had to pay toll tax twice. Vehicle no. HR-12AC1079.
I request you to kindly refund the amount paid through Fastag.
Kindly look into the matter as it is possible that most people would have faced this issue.