National Highways Authority Of India [NHAI] — Delay at Khed shivapur Toll plaza pune satara road, pune maharashtra

Each and every time there is huge delay at khed shivapur toll plaza pune satara road, maharashtra pune many a times 10 to 15 minutes and some times minimum 5 minutes

My last visit was on Jan 23rd at 5.40 pm towards satara (Destination Goa, parental Home) and we crossed at 5.45pm the Toll person and another vehicle was taking too much delay
if rules are only for vehicles then it is a wrong practice and as per NHAI if delay more than 3 minutes then refund should be done as per NHAI rules
Also it is requested to kindly do allow free pass if delay is more than 3 minues and this awareness should be given to all toll plaZas and especially to Khed Shivapur Toll palza pune satara road
our return on 26th was smooth and max 1 minutes we pass over

Once there was huge rush and it took 1.30 hrs to pass this plaza 3km line was there and it was publishd in news paper too