National Highways Authority Of India [NHAI] — double toll payment -- cash as well fastag charges

Address:

Lalit, Building F, Flat 804, Nanded City, Opp. Pawar Public School, Pune - 411 068, Pune, Maharashtra

I was travelling to Thane on 29/10/19 and while crossing Talegaon Expressway toll, due to i am crossing extra lane, official told me to pay Toll in cash whereas my FastTag also afterwards got charged. I am resubmitting this case again, as there was no response from anyone to my earlier complaint. i am expecting to get extra charged amount back. pl let me know how i will get it back. My PayTm also charged at Rs. 173/- twice at Talegaon as well Khalapur Toll while passing fabricates --- Both receipts attached for ref.
My contact details are :
email: [protected]@gmail.com
Mob. [protected]