National Highways Authority Of India [NHAI] — Excess time taken to cross the toll plaza with toll charges

Address:

Pundag toll Plaza, Ormanjhi, Ranchi, 835103

Sir, I was crossing the Pundag toll Plaza, Ormanjhi, Ranchi on 26/07/21 at 9.40 AM towards Ranchi through lane No 10. My Vehicle is Maruti Wagon R with registration No JH01BJ4986. I have Paytm payments bank Fastag with balance of Rs 145. But Counter person told me that you have insufficient balance, So i have further recharged my fastag with Rs. 200 immediately. Again counter person told me to wait for some time. Counter person has very rude behaviour and he is not ready to open the gate. Ultimately I have to wait there for around 30 minutes to pay toll charges which was deducted from my fastag. There is no rush or Que at the toll plaza, even though I have to wait there for no reason. This caused me very much inconvenience. This incident may be verified through CCTV recording. I therfore request you to kindly see the matter and toll charges should be refunded.