National Highways Authority Of India [NHAI] — fastag lane used for normal traffic as cash lane

Address:

Ahmedabad, Gujarat, 380054

I am using a fastag since last 1 month. I purchased the fastag through paytm. There are lanes dedicated for fastag users at evey national highway but, still i have to wait in the line to pass through that lane. The dedicated lane is also being used for normal traffic especially for trucks. This happened with me at ahmedabad-vadodara expressway (Ne-1) and nh-64 (Prantij toll plaza). I request that this matter shall be addressed immediately as i am not getting benifit of buying a fastag and paying digitally.