[Resolved]  National Highways Authority Of India [NHAI] — fastag not received

I had applied for fastag through axis bank on 29-nov-19. However i have not received the same till date.

On 9-dec-19 i had written below mail to their customer care.

Dear axis bank team

I applied for fastag through axis ban online portal on 26-nov-19.

On 28-nov-19, i received a message that the same shall be despatched within 7 working days.

On thursday, 5-dec-19, i received a message that my fastag has been processed and same shall be despatched soon.

However, since then i have neither receive my fastag nor any update on same

Your toll free helpline # [protected] is going unanswered on first option after selecting language.

Please resolve asap and revert.

The following reply was received against above.

Dear sir/madam,
Greetings from axis bank!
Thank you for writing to us. We have noted your case with interaction id 99796239. Our customer service executive would revert to you within 2 working days.
In case you require immediate assistance, please contact our 24 x 7 toll free number [protected].
We thank you for banking with axis bank.

However there is no action after that. Helpline number is not reachable.