National Highways Authority Of India [NHAI] — fastag recharge not credited

Address:	560012
Website:	SBI fast tag

Name P N Vinayachandran
Email: pn.[protected]@gmail.com
Mobile: [protected]

Recharge of Rs. 500 was done on 14 August. The same was deducted from my SBI account immediately. The transaction page on the fasttag login page also showed success for the transaction. But the amount was not credited to the tag.

I traveled on 15th and could not use the money I already paid. What is worse? Using the balance that already existed I traveled one way using the fasttag lane. I called the SBI fasttag helpline several times. But they were of not any help. Therefore, for the return trip that took place on the same day I had travel by paying cash. Therefore, I could not make use of the return fare facility.

Thus by not crediting the money which I already paid, two types of losses have incurred.
1. In spite of buying a tag I could not use the lane.
2. I could not use the return fare facility.

I request you to do the needful to compensate for my losses.

Thanks
P N Vinayachandran