National Highways Authority Of India [NHAI] — icici fastag wrong debits from tag account

Address:

Kumaranchira Madam Nandipulam po Thrissur, Thrissur, Kerala, 680312

Sir,
My name is uma v sarma residing at thrissur, kerala. My vehicle tata nexon with reg no kl 45 r 8538 has been debited many times wrongly from paliyekkara toll plaza, thrissur kerala and velanchettiyur toll plaza tamil nadu. These trips are fake and icici fastag team ignores my complaints while complained to their toll free number. My icici fastag customer id is 10924858.

13/09/2019 12.26 pm paliyekkara toll plaza rs.70/- debited
13/09/2019 8.30 pm paliyekkara toll plaza rs.35/- debited
13/09/2019 9.54 pm velanchettiyur toll plaza rs.85/- debited
14/09/2019 6.51 pm velanchettiyur toll plaza rs.45/- debited

In this on 13/09/2019 8.30 pm vehicle passed through paliyekkara toll plaza and same vehicle passes through velanchettiyur at 9.54 pm which is impossible. Its almost 215 km far from paliyekkara by google map.

When i contacted icici fastag customer care they told that my chasis number might have been duplicated. And by repeatedly informing the incidents also they told me that they are helpless in this issue.

So i humbly request you to kindly intervene in this matter and refund my wrongly debited amounts as soon as possible.

Yours sincerely

Uma v sarma