National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — Illegal collection of Toll collection

mangeshmorey

Address:

Mathani Toll plaza near Mauda Dist. Bhandara

I was driving towards Bhandara (Maharashtra) from Nagpur when passed Mathani Toll plaza under NHAI around 12:44 pm today on 13th February 2021. My FasTag was topped up before that and has a confirmation message of 12:26 pm and had a credit balance of ₹349.25 (please find the attached pictures for the reference) but the scanner at the plaza was faulty and could not read the FastTag (Axis Bank [protected]), thus gave me a manual receipt of the trip. I asked for return journey ticket said yes and handed me over receipt of ₹110, I left in hurry as vehicles were waiting and honking. Later I noticed they gave me a single journey receipt and charged me Non-FasTag fine on top of it (PFA Receipt attached). I wish to register this complaint and looking for appropriate action and my compensation.

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Feb 13, 2021

Updated by mangeshmorey On my return journey now, talk to shift incharge Mr. Mangesh Girpunje and supervisor Mr. Atul Padole and they rudely denied to refund my Non-Fastag fees on their failure.

I trust this complaint portal will make a note of inconvenience I faced. Looking forward to hear from you.