National Highways Authority Of India [NHAI] — Illegal recovery of charges and misbehaviour of toll staff at lachhiwala toll barrier

Address:

17-A MOHINI ROAD, DALANWALA, DEHRADUN

Today on 19.09.2021, I was on my way back to Dehradun from Rishikesh and experienced a bad incident at Lachhiwala Toll Barrier at 19 : 40 hrs. My car is duly equipped with Kotak Fastag on it. Inspite of credit balance of Rs.185/- in my Kotak Fastag account, toll staff forcefully recovered Rs.170/- (as double charges for cash payment) instead of due charges Rs.45/- to be charged from my Fastag a/c for same day return journey from the barrier.

After crossing the toll barrier on payment of Rs.170/- in cash, a message for deduction of Rs.45/- also received from bank on my mobile showing balance as Rs.140/-, meaning thereby deduction of Rs.45/-. As per my understanding available balance in Fastag account can be utilised till it reaches zero or insufficient and bank donot require any minimum security amount to be kept therein Fastag account, whereas toll staff coercively kept on saying that balance of Rs.185/- in Fastag a/c is insufficient for payment of Rs.45/- because a minimum balance of Rs.150/- is to be kept as security in Fastag account at any moment. On explaining all the facts and showing messages, Rs.170/- were returned unwillingly by Toll Staff but they also used abusive language and tried to threaten. Being alone there at around 20.30 hrs., I had no option but to leave the site…….. C.M. Dang # [protected]