National Highways Authority Of India [NHAI] — I'm complaining about fastag

I have axis bank fastag and having a balance of rs 1200. But at the toll I had to pay 230 with penalty. The toll person said that I have low balance but I have 1200rs in my wallet. I need help regarding this as soon as possible.
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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