National Highways Authority Of India [NHAI] — No assistance for Fastag at nhai toll plaza

I had HDFC Bank, On 13 August 2021 The same is SCANNED at VASHI - NE MUMBAI TOLL PLAZA and they allowed me travel further. AT Mumbai Pune Express way - khalapur toll plaza, pune solapur PATAS Toll plaza – Km65.25 NH65, SARDEWADI toll Plaza Km 145.65 NH65 - on both time it showed blacklisted or insufficient balance, I shoed my balance of Rs.2600/- still the denied the same and charge me double. There was no one at NHAI office and 1033 Number was also not working, I faced lots of trouble and paid double money .If NHAI is unable to scan the authorized fastag and check balance then they can allow person with regular toll and how i am going to get back my extra paid money without my fault