National Highways Authority Of India [NHAI] — Non receipt of cash back since march 2020

Address:

SBSTC, Dr. B.C Roy Avenue

It is unfortunate to convey thatThe South Bengal State Transport Corporation is not receiving the cash back on fastag transactions since March 2020 to February 2021 although as per rule cash back to be given within one month of transaction. SBSTC is a valued customer of NHAI and so far paid almost 9 crore of toll during 2020-21.The matter has been communicated to SBI number of occasions but went in vein and they replied that cash back not yet released by your organisation.
Further it is observed that in number of cases the agencies in charge of different toll plaza are harnessing SBSTC buses although have fastag facility and claiming double toll which is not atall expected from such an esteemed organisation
You are requested to look after the matter
With regards
CAO, SBSTC