National Highways Authority Of India [NHAI] — paid in cash but amount deducted from my fastag wallet

On (14th Jan 2019) I paid Rs 80 in cash at Vikravandi toll since the fastag scan was not working.. but after tat my paytm fastag wallet amount is also been deducted.. I also contacted paytm customer care several times but no response.. my query reference number in paytm[protected].. I have attached the receipt below for your reference.. kindly do the needful
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There is a huge traffic jam near sullurpet toll plaza on Chennai vijayawada highway for as long as 5 km. It is operated by swarma tollway. There were no steps taken to avoid traffic zam. It takes around 2 hours for a vehicle to cross the toll. This happened on 11/1/2019. Take steps that such things don’t repeat.

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