National Highways Authority Of India [NHAI] — paytm fastag account suspended

Address:

560100

Respected sir/madam

I have been using paytm fastag since 1 year and it was going well until in the month of july, my fastag stops working saying low balance. I filled around 500rs after some time still the same case. I called the paytm fastag helpline number on [protected] but they were unable to find any of my details. It has been 4 months now and still there is no solution provided. Contacted them several times. Told me that i need to go to my paytm app and do some settings. On 05/12/18, i received a call from someone named harry from fastag on the number [protected] and he promised that he would send a guy to get our fastag problem sorted out the next day. Till now, nobody has showed up. Very unhappy with the carelessness of paytm fastag and the way they have dealt with my case. It's been 4 months since i've been calling and still i do not know when my services will be restored. They say they do not have any records of mine but i have my paytm fastag to prove i was a customer with them for almost a year.