National Highways Authority Of India [NHAI] — three times highway toll fee collected for single entry at varwade toll plaza

Address:

Varwade Toll Plaza, Solapur - Pune National Highway, Tal - Madha, Dist - Solapur (Maharashtra), Solapur, Maharashtra, 413211

While travelling on solapaur - pune national highway on 30th oct 219 at varwade toll plaza at around 6.30pm in my personal car having registration number ga08 n7262 of hyundai make and elantra model, this toll plaza collected highway toll fee from me 3 times for the single entry.

I have fastag account, hence i reached etc lane at 6.28pm. The toll fee got deducted from the account, however the boom barrier was not lifting. The toll personnel then diverted me to the other gate through que. After reaching the barrier of other gate at 6.36pm, again the toll fee got deducted through fastag account however the boom barrier was still not lifting up to give me a way. Now the toll collection officer demanded fee in cash as their system does not show any fee deduction. To avoid traffic congestion further, i have paid fee in cash at 6.37pm and got the receipt. This makes three times fee collection for the single entry.

This was painful. I demand the refund of extra fee collected with suitable compensation for time and energy spent in dealing with this episode.

Government is pushing for mandatory fastag at one side and not gearing up handle such change at the other side. The time spent in que is not less than other vehicles without fastag. So what's the advantage of fastag, its burden?