National Highways Authority Of India [NHAI] — Toll collection and carelessly detaining

Address:

Darbhanga, Bihar, Darbhanga, Bihar

Dear Sir,
With due respect I have to say that I crossed Maithi toll in Muzaffarpur-Darbhanga route yesterday I.e. on 20/11/2021 evening between 7 am to 8 pm . Your staff there went away leaving the counter . After waiting for around 10 min as the vehicles behind were giving ear soothing sounds, one-off my friend went asked them. No body was responding and were telling to go manager. Our demand was simply either to collect toll by FASTAG from which they have already taken during my upward journey and if not possible so to collect in cash or any other mode . Their behaviour were quite irresponsible. I had to attend a marriage ceremony also so was eager to return homage at time. When my one friend told that manually removal of barrier and collection then they also objected and get excited. Al these events of 15 minutes around created much difficulty to us. So I want compensation for that as well as punishment for them who were responsible for it.
I hope your response in 15 days otherwise I would be compelled to take next legal course of action.
Ashok Kumar Jha
Darbhanaga
Vehicle no. BR07Z3787
Mail Id dbn.[protected]@gmail.com