National Highways Authority Of India [NHAI] — Toll plaza unable to detect fastag and had to pay double fare, even though I had sufficient fastag balance.

Address:

No 1295, 4th Main, 6th Cross, Chandra Layout, Bengaluru 560040

Hi,
It's Ullas here. I have an axis fastag which has been linked with my vehicle number KA 04 MJ 6006

On 6th March 2021, I was travelling from Bengaluru to Davangere.

All the toll plaza from Bengaluru worked and were able to deduct the money, but at toll plaza Hebbalu @KM237.650 Section Doddasiddanhally - Hadadi my fastag failed to deduct the amount even though I had sufficient amount in my fastag account.
Where I was forced to pay the double fare by a toll plaza manager.

Here with I'm attaching the receipt, where I was charged with double fare.

vehicle number - KA 04 MJ 6006

I need you to take necessary action and get my refund back along with the penalty and the apology letter from the concerned person as I had to undergo the embarrassment from the toll plaza manager.

According to rules from the Government of India Article G.S.R. 427(E)
I was not supposed to pay any amount as I had no fault from my end.

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Regards,
Ullas M Basavaraj