National Highways Authority Of India [NHAI] — Toll Tax deducted from fastag account

Address:

S2 / 504, Sun paradise Ph-1 Opp- suncity,, Anandnagar, Wadgaon budruk, Pune

I am resident of Pune, and my residence is within 20 km from the Shivapur Toll plaza, pune - satara road. My vehicle registration number is MH 12 PC 3361. I have fastag registered with Axis Bank.
As per regulations, the toll tax for the resident within 20Km range cannot charged.
Although during my travel from Wai to Pune, my account was debited by Rs. 95/- one way toll tax on 28th Jan'21 T13:02:34.

After the deduction I haven't received any message on my registered cell number.

I found a mail from my axis bank account about the notification for the deduction from the account which I have received at 15:25 on 28th Jan'21.

I want to know the rules and regulations for the deductions for the local residents.
Also want to know the procedure to claim the amount deducted from my account.