National Highways Authority Of India [NHAI] — waited around 18 minutes

Today, on december 17 at 5.45pm we entered in toll fastag lane near attibelli, which has only one truck in front of our car and also need to pay. Time taken for scanning the fastag around 12 minutes by moving front and back, but it was unsuccessful then i went to counter person asked about problem, he didn't reply and then asked about waiting time in toll plaza. He told that there is no rule about wait time and he told me, if you want to complain means go ahead. Meanwhile he entered the truck details and opened the toll gate. Total time taken for this process around 18 minutes.

Please clarify me about wait time rule in toll plaza and please do the necessary action.
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Sir, I have applied for NHAI bond having application no:1627635.I want to know the status! Is it done.Pls reply me in rahul.[protected]@gmail.com.When can I receive the hard copy?Also provide me a contact no and timings for mobile/landline communication.
I've online purchased one fastag Sticker on dated 26.11.2019 but not received any information regarding this. Please help

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