National Highways Authority Of India [NHAI] — Was charged a penalty fare when I had fastag balance

I am Sarath Annadurai. I was travelling from Cuddalore to Chennai on 30 December, 2024. I had enough fastag balance. At the Athur Toll Plaza, I was charged a penalty fare in cash for a low fastag balance. The toll plaza before and after this Athur Toll Plaza had no issues. In fact, my fastag balance at that time was 473 rupees, which is sufficient enough. If this specific toll plaza had issues, why should I pay extra? I had a crucial appointment that day, so I was unable to file a complaint. Kindly reimburse the money and offer compensation for the psychological suffering that was endured.