National Highways Authority Of India [NHAI] — Wrong toll tax deduction on 03-May-2023

Dear Sir/Madam,
Received below mail from HDFC alert that amount Rs. 135 was deducted from my FASTag account. As per below mail, I was travel on dated[protected]:54:00 but it was not like that. Yes I was traveling on the same date but as per time. I was travelling from Bharuch to Ahmedabad and return with same route Ahmedabad to Bharuch.

As per return policy within 24 Hrs, amount was not deducted and hence request you to refund my remaining amount at my HDFC FASTag wallet. Alos look into my past transaction that with same incidence any such amount was deducted or not. If it is there, return to me.

Dear Customer,
We want to notify you that Rs. 135 has been deducted from your FASTag Wallet [protected].
Please find the transaction details below:
- Transaction date:[protected]:54:00
- Plaza: Ahmedabad Toll Plaza
- Vehicle number: GJ16CH1319
- Available Wallet Balance: Rs. 121.38
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Warm Regards,
HDFC Bank

Reg,
Bhavesh

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance