National Insurance Company — renewal of my insurance health policy

Address:

New Delhi, Delhi, 110018

My parents have a health insurance policy from national insurance (Policy no.[protected]. They have been holding this policy from past 6-7 years without any claim. But in january 2019 they took a claim of appox. Rs. 18000/- for angiography of my mother. The test result was normal which means her heart is healthy. But when they tried to renew the policy online in the month of february, they got the message that as they have a claim in last policy year they can not renew it online and have to contact the policy issuing office which is in punjabi bagh. On 27/02/2019, my parents contacted punjabi bagh office, they were told that they have to pay approximately rs. 40000/- to renew their existing police, which is more than 5 times of what they were paying earlier. Their last year premium was rs. 7434/-. My parents can't afford to pay this hiked price and so they are without any health insurance cover right now and moreover buying a new health insurance policy at their age is also not easy. Kindly help with the renewal of their insurance.