National Payments Corporation of India [NPCI] — money transfer to wrong receiver or till date not solved that issue

Address:	Chamba, Himachal Pradesh, 176310
Website:	IDBI Bank

Respected Sir/ Madam,
With due respect I state that I have sent 10000/ through Bhim app virtual address to my wife Promila kumari on dated 14/07/17 time 5:26pm txn I'd is[protected] and my a/c no is [protected] PNB CHAMBA HP IFSC code PUNB0142000 . I am newly costomer of bhim app and due to outoff station I want to send money to my wife urgent required.when I go to send option and come first vertual address I typed Promila kumari and verify bhim app accept with green mark after that entered amount then massage come transaction successfully done and I visited in my wife bank then I found money is not credited in wife account after that I have lodged complaint in bhim app costomer care, Npci, PNB it cell and I got some information money transfer to wrong receiver that is IDBI bank costomer.
So I am very sorry for this mistake because I am newly installed bhim app and two time more wrongly transfer 10 rupees to promila and bhupinder me and my wife but I don't know whare money vent . and this is my wife Aadhar number[protected] and my Aadhar number is[protected] and I attached bank statement, Aadhar card copy of me and my wife I am requested to you kindly help me to refund my money from this Costomer and solve this complaint as soon as possible I shall be thankful to you for kindness
Thanking you
Regards
Bhupinder Singh
HPTDC Hotel Iravati chamba
[protected]