National Payments Corporation of India [NPCI] — payment debited from account but not credited to beneficiary

Address:New Delhi, Delhi

Hi
This is with regard to the complaint for 3719 amount debited to pay to merchant
I intiated the transaction via google pay and paid the amount through bharat qr as billdesk gateway
Payment got deducted but the website showed "transaction not done"
This transaction was done on 22nd jan 2019
This payment is pending with npci as of now and has never reached the merchant
Please reverse the amount of rs 3719 as it has been 9 days since complaint done.
Please refer to the screenshot
Transaction id : pbq[protected]
Merchant id: rylsungenins
+1 photos
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National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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