National Payments Corporation of India [NPCI] — tez/payment failed but money not returned in my bank account

Address:New Delhi, Delhi, 110092
Website:TEZ Application(Google)

I was done my bses bill payment through tez application on 1 aug-18 but same was failed.
And my money not returned in my account till dated
Upi transaction id[protected]
Google transaction id-cicagkd82mg7cw
Amt-7380

Several time i was call to tez helpline numbers but they said same will be returned to my account but after 1 month still i am not received my money back in my account.
My mobile number-[protected]
E mail id pawan. [protected]@gmail.com
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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