[Resolved]  Naturals Beauty Salon & Spa — cheating by advertising hair straightening offers

Address:

Chennai, Tamil Nadu

I visited this branch for the first time few months back got my hair cut done. No other customers were there except me so a lady with all their staff were sitting and chatting. I entered a staff came and asked what service do I need, I replied I have front layers that's grown up now I need that shortened again. She asked me to sit and started combing and the lady and staff were discussing about what are the items they need for their parlor and writing list to purchase them. The lady who was combing my hair stopped and started answering their question saying I need hair brush etc. I was waiting, she kept talking and the same way she started cutting my hair what she did was totally wrong and not in an order. Completely lost my look. That hair cut made me look like its not me. They charged 250rs for spoiling my look and wrongly servicing me. That time itself I should have given a complaint, I kept quiet that's the wrong thing I did. But I thot every time service wont be the same for every customer now a days that how all the parlors are servicing. Second time I visited same naturals west mamballam branch as they were advertising hair straightening offer 3999 only. But they charged 6000rs. And she was begging me for 800rs more. And till now she is calling me again .This time again had a very very very worst experience will not visit again anymore I will not let any one visit there as they cheated me. Staff named Maya she was so talkative & was talking unnecessarily. What she did is not straightening at all I know how a straitening process will be done because its the second time for me. When I asked why ironing is 1 time she said its a double ironing when I rub it double times from head to down with ironing machine which was such a stupid answer. She showed a wella cream box which she dint open in front of me instead she said staff is not allowed to show the cream to customers in our parlor which was again a cheating. Finally now hair is not at all straight and she burnt my scalp I have the proof I took pictures of my scalp and I wanted justice I demand explanation I wont leave this. I want the naturals owner number I would appreciate if some one can provide me the number or take action please. Whom to explain all this? Who will take action? Please help my email [protected]@gmail.com