Naukri.com — Naukri.com contractual agreement issues

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.naukri.com

I had lodged a complaint on Oct 25, 2016. I received a message from Naukri.com on Nov 04, 2016 through this system

"We would like to assure you that Naukri.com prides itself on being customer-centric. Your concern has been forwarded to the respective department to act on it at the earliest."

On May 10th, 2017 the system shows Complaint marked as Resolved???? WHO THE HELL RESOLVED IT??? I AM YET WAITING FOR THIS MATTER TO BE RESOLVED!!!

Below was my complain that I filed before.

I would like to lodge a complaint against naukri.com. Below is their contact information. Delhi is the jurisdiction city.

Info edge (India) ltd.
A-88, sector-2,
Noida-201301,
India toll free:[protected] | mobile: 91-[protected]
Rohan sahay - head - naukri international sales

Other people in the team below rohan are:
Dishank sharma ;
Sandeep singh ;
Geetika singh ;

Shweta singh - the person handling my account
(M): +91 [protected] | (W): +[protected]
Shweta singh ;

Shobhana tiwari
Manager naukri e-hire (Naukri.com)
Info edge (India) ltd
A-88, sector-2, noida. India
Tel:- +[protected]
Mobile: [protected]
Shobhana tiwari

Nalini aggarwal l key account manager naukri e-hire
Naukri.com (Division of infoedge india ltd.)
Direct: +[protected] l cell: +91 [protected]
Email: nalini. [protected]@naukri.com

I was planning to use their service and they send me a quotation by email. I paid them the money earlier (Before completion of step 1c of their service). I paid them the money, because the sales person wanted to cover their quota for that month and had requested for the payment earlier. So to help them out i sent the payment earlier.

After sending the payment, everything was kept on hold because i was waiting for the right time to begin the search of new staff. However my situation changed and i no longer needed any new staff.

I asked naukri.com (Sandeep singh, dishank sharma and shweta singh) many times to return the money back to me (Us$4099), i even suggested that they can keep us$500 for their troubles and return us$3, 500 back to me, but they refused to return the money back.

Based on thee terms and conditions mentioned in their quotation, the payment was due to them after we completed step 1c of the process. However we did not even start working on the step 1.

The payment was sent with an intention to use their service and was made in good faith. I am so disappointed and shocked that an indian company can do this to another indian (Nri).

The payment was made as below
Transaction id for the purchase is :[protected] usd3, 702.71
Transaction id for the purchase is :[protected] usd396.00 - paypal

Below is the chain of some of the emails

From: vijay mahbubani - video plus print
Sent: 15 march 2016 20:21
To: 'nalini aggarwal'
Cc: shweta singh ; dishank sharma ; sandeep singh ; geetika singh ; shobhana tiwari
Subject: re: call-job descriptions-video plus print

Hi nalini,

I have had a brain storm session with my team and after seeing all sides of the situation, it seems we are still not geared to open an office in india.

In light of this, i would like to request for the funds to be refunded back to me for now.

Our plans for india office still remain, but possible in about 1 year from now.

You can deduct us$500 from the money i have sent to you for all the follow up and support you have given me until date. I have had a good experience working with your company until date and i am likely to use your company as soon as we are ready to open the india office.

You can return the funds to hong kong or deposit the funds in rupees to a personal account in pune.

Thanks for your understanding

Vijay

Shweta singh
Reply all|
Fri 8/5/2016 7:25 pm
To:
Vijay mahbubani - video plus print
Cc:
Dishank sharma ;
Sandeep singh
Inbox
Dear vijay,

Hope you are doing well!!

As your services got expired last month and you failed to use the same in 1 year. The best we can do is to give free recruitment service for one of the profile any time in future.

Thanks,
Shweta

"from: vijay mahbubani - video plus print
Sent: friday, august 5, 2016 8:00 pm
To: shweta singh
Cc: dishank sharma; sandeep singh
Subject: re: call-job descriptions-video plus print

Hi,

I cannot tell you how disappointed i am with your email.

1. I emailed your company few months ago, no one bothered to reply me. It is so convenient for you that the contract has expired, isn't it?
2. My service should start 1 year after i have actually used your service, not 1 year after sending the payment.
3. My service agreement includes 5 profiles not 1 profile.

Your e-hire pdf agreement clearly states that the payment is due after you have completed step 1. The below is step 1 that has not yet been completed. I trusted your company and i sent you the payment well in advance of completing step 1. Your below email tells me that i made a mistake in trusting you!

My payment to you was an intent to use your service, however we have not yet used your service. You need to refund the full money back, otherwise i will have no choice but to take legal action against your company.in addition to that, i will have no choice but to talk about your working ethics on social media and the internet.

Step 1:- validation of the profile & booking the order
 our team of recruiters will validate the profile (S), i. E., check if we have relevant cvs available in our existing database of over 42 million cvs matching your job description / requirements.  send sample cvs of the matching profile for your review.
 after having your positive feedback on sample cvs, we will proceed further by submitting a service
Delivery promise.in this, we will inform you as to how many cvs we can deliver matching sample cvs.
 now it is when we will ask you to “make payment” to book your order and register you as a client to start working on your profile.

Vijay"