Navata Road Transport — Bike Damage

I had wrongly choose Navata road transport to ship my Honda Activa.Raised a concern with customer care and Only thing I got in response is its Customer responsibility and company doesn't take any responsibility.

My activa from mask is completely damaged.They have taken extra amount as well for packing which they are denying now.I had paid it online to the agents account and now they say it's our responsibility.

Navata handles customer goods irresponsibly and say its on customer risk.Why do they even take good's when its on customer responsibility ? Small scratches are acceptable - but you can see the attached pic - front mask is fully broken and none of them are ready to accept and refund.