Navata Road Transport — delivery rating zero

Address:

Rangareddy, Andhra Pradesh, 500078

2697 is my lr number. Such a worst service i have ever seen. I have waited more than 17 days for my baggage from visakhapatnam to hyderabad. Though i visit this office daily there is no tracking recorded to find out where my baggage is. Some agent named kondayya from chodavaram the way he is responding to a customer is not at all acceptable. APSRTC service is far better than this they deliver goods with in promised time with a very less fare. These people are charging double the amount and taking more than 15 days for a delivery. When i raise a question these people are simply answering this happens sometimes. If this is the case then what's the use of running your service with customer dissatisfaction. I have spoke to many executives but they are simply saying pay the whole amount then take your parcel. So there are no ethics or sla's to your company. You deliver whenever you want and don't care about customer priorities. You people are here just to make money.
I would never give any rating to this service as i am ashamed of seeing all this response from you people. Never reach navatha again.