NDSL — Refund not issued

I have tried to apply for PAN card for my wife in the Nsdl E-Governance website.
After few pages it accepted the payment, etc., but it failed with error that "We are unable to proceed with your online pan application due to following reason:mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaa"

Please help in resolving this issue and issue the refund,
Ttemp token number: [protected]
Transaction ref number: NHDF[protected]