Neetabus.in / Neeta Tours & Travels — not picked up from boarding place

Address:

Kolhapur, Maharashtra

I have booked a ticket no tm5m28336709 from red bus site. But neeta travels bus didn’t pick me even i am at boarding stop 1 hr before my bus departure. After half an hour i came to know after tracking my bus that bus had already gone. This is very ridiculous service for which red bus and neeta travels are fully responsible. I want my full money of ticket back as early as possible and all possible penalty for my inconvenience.