Nestaway — Harassment & Discrimination by Nestaway Staff

Address:	Bangalore Urban, Karnataka, 122001
Website:	www.nestaway.com

I have been staying at a rented house as a Paying Guest with "Nestaway".
Under this arrangement, 5 other girls excluding me were staying in Ardee city, Gurugram. As per the tenancy policies of Nestaway, there are no male visitors allowed within the flat after 8 pm and when admitted, should only be confined to the common area.

During my short stay of 3 months, I noticed multiple instances where male visitors were allowed access in the flat after 8 pm, and sometimes even staying overnight. I discussed this with my flatmates who dismissed my complained - then I raised this issue with Nestaway who immediately told the other flatmates that a complaint has been raised by me. Now, these people all ganged up and started harassing me on phone & whatsapp, telling me "it's better if I left the flat if I had a problem with guys coming over to the flat during late nights"

When I again complained to the Nestaway customer service that I am being forced to leave the flat because I complained about a violation of Nestaway policies, there has been no action taken yet. I have had multiple calls with the customer service and secutrity team where they told me they can't do anything about this now and my Service Request (SR # 203590) is open since the past 3 days with no action taken on it.

I have decided to move out the flat, and now Nestaway is charging me a fine of 1 month rent because of short stay. THIS IS OUTRAGEOUS!! AT FIRST, I AM BEING FORCED TO LEAVE THE FLAT BECAUSE I COMPLAINED ABOUT UNSAFE CONDITIONS AND VIOLATION OF NESTAWAY TENANCY POLICIES, NOW I ALSO HAVE TO FAY A FINE????? THIS IS HARASSMENT AND DISCRIMINATION OF THE WORST KIND!!

I demand that this fine be removed and Nestaway team helps me to expediate my moving-out, bearing all expenses for it!!!

I have also filed a complaint with the Department of consumer affairs (181031)