NestAway Technologies Customer Care
NestAway Technologies Pvt. Ltd.
Customer satisfaction rating: 67%
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COMPLAINTS

NestAway Technologies Customer Care

NestAway Technologies Pvt. Ltd.

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Address
#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1
Bangalore
Bangalore District
Karnataka
India - 560102
Landmarks:Beside Biryani Zone

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
67%
Complaints
455
Pending
30
Resolved
296
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NestAway Technologies Complaints & Reviews

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Nestaway Technologies — exorbitant charges of water tanker

 Amitksaks on Sep 15, 2019
I am staying in nestaway property in concord anugraha, anugraha layout phase 2, bangalore. It has total of 24 flats and appx 18 of which is always occupied.
In last 2 months i have got water tanker charges with unreasonably high charges. Even when i created service requests asking the number of tankers ordered, charges per tanker and calculations done to reach my share. I did not get satisfactory answer and ticket was closed each time without proper explanation.
I was provided just with the invoice detail which has duration mentioned and total amount and gst charges. Which is as follows...
Complaint comments  Read comments Complaint category Products & Services

Nestaway Technologies — delay in room allocation

 Prami1105 on Sep 15, 2019
I had booked the flat nestaway id 44749 in blueridge society, hinjewadi phae 1
Gave the tokem money on september 4
Paid the security money and nestaway onboarding on september 8th and was promised to get the flat on 18th september
The nestaways employees have stopped picking up calls after getting the payment and are now saying will give the flat on 24th
My office is in blueridge only and i cannot go to wakad (Temporary accomodation nestaway can provide) with my ac, fridge, washing machine and all the othe luggage
I want to cancel this booking now
I have...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — safety concerns

 oshinadhikary on Sep 13, 2019
To all the founders of nestaway!

I am constantly in touch with nestaway but no resolutions have been provided to me so i thought this would be the best way to convey my issue to the owner of this company as your staff have been rude and instead of resolutions, your staff have the audacity to cut the call on my face. You can only imagine the service of your company from such behaviours. Suresh one of your agents from customer care is the agent i'm talking about.

Since i need urgent help here i have to look for other ways as your safety security team has a casualty in...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — charged extra for internet

 Deepika Nagaraj on Sep 13, 2019
I have been paying every month to nestaway and for the past 4 months to act for my internet.
Nestaway has charged me extra 5500 for internet stating it is previous bills.

My internet plan is just 699/- (Fixed)

I can provide a proof that i have paid every month for the past 8 months i have stayed in their property. Either i have paid directly to nestaway or to act. They do not respond to your service request also clearly.

When i contact act, they ask me to ignore nest away charges and they are also charging me for the previous dues. Dont know whats...
Complaint comments  Read comments Complaint category Internet Services

Nestaway Technologies — safety concerns and various other concerns

 oshinadhikary on Sep 13, 2019
Dear mr. Sahu and other co founders of nestaway,

I am constantly in touch with nestaway but no resolutions have been provided to me so i thought this would be the best way to convey my issue to the owner of this company as your staff have been rude and instead of resolutions, your staff have the audacity to cut the call on my face. You can only imagine the service of your company from such behaviours. Suresh one of your agents from customer care is the agent i'm talking about.

Since i need urgent help here i have to look for other ways as your safety security team...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — received eviction notice as i put condition for further payment on closure of service requests which are pending from two months

 mem142157 on Sep 10, 2019
I manoj singh, have onboarded, a house of nestaway on july 10 2019. I have noticed various issues in house and complaint to nestaway as per following:
1) july 10, i complaint about structural damage of wash basin base which can cause wash basin to fall down. (Attached pic1)
2) after few days around july 25, i noticed house is badly infected with termites as suggested by one of service person from nestaway visited house for maintenance of toilet seat. Request is raised on same day, and nestaway has asked me to pay for termites control and cancel the request on my non payment for termites...
Complaint comments  Read comments Complaint category Real Estate

Nestaway Technologies — house offboarding 3879

 SSaikatSaha on Sep 10, 2019
Hi,

I have given my house to nestaway to manage in early days of the company more than 3 years back. The service got deteriorated from nestaway as the time passed. The house maintenance was poor and the revenue i was receiving has decreased. Nestaway was not bothered, after so many failed attempts and service request to get things right i decided to offboard my house from nestaway.

The house off boarding request was raised on 6th august. Nestaway is supposed to hand over the house post cleaning and repairing within 1 month from raising a off boarding request.
Till...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — rent agreement not received - 1000 rupees already paid

 Dipmoy Guha on Sep 9, 2019
I have paid rent agreement charges 1000 rupees long back. Still haven't received my rent agreement document. Nobody is helping. I have tried to reach out to property manager, customer care and all but no response. Raised service request, still no action taken. They are cheating with the customer, especially in pune. They always take money and give no services. This is their common practice. The way they are doing business, taking money, giving false promises and in return no service provided, clearly it's a scam. Beware guys, don't fall into their trap. You will get better rental property with better...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — september month house rent paid but nestaway deny

 Neetika A on Sep 8, 2019
I have paid my sept 2019 month rent + maintenance charges on due date i. E. 05th sept and received from my bank regarding the successful transaction (Ref:[protected] through upi to [protected]@axisbank.
However very next day. I am receiving remainders to pay the rent +late payment fine.
I have registered complaint to nestway through their customer support helpline no. (Ticket no. Sc[protected]. To my surprise, they have closed this ticket without any discussion with me.
Now i am being harassed every now and then (Through calls) to clear the dues immediately.
Request you to...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — unnecessary charges

 Harishkrs55 on Sep 8, 2019
This is one of the organisation made only to loot innocent people. They promise and lie about so many things in the starting to lure customers. Once we take the property they will start showing real colors. All unnecessary charges in the starting they say that these are part of rent, apart from that only pay water bill and electricity bill of your own. I m doing this. But still now these charges have increased to 4200. These people close the request without even taking our confirmation. Recently they have started blackmailing, abusing. I have raised a request against their property manager srinivas...
Complaint comments  Read comments Complaint category Unauthorized charges

Nestaway Technologies — area manager rajat jaju threatening over call

 Zainab Zaheer on Sep 5, 2019
Rajat jaju is forcing me to take the service request after 8 pm else he would made me to move out. He called me at 8:03 pm and asked me to leave the room key for him with abusive language. The last girl who moved out had taken the key with her and he didn't cared to take the keys back. Now, he is threatening me, he will make me to move out. Please ask him to admit his mistake and give me security.

I have proof of his received call after 8 pm today only...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Nestaway Technologies — sep'19 rent paid through upi successful, but nestaway says not received yet

 painkiller7 on Sep 4, 2019
Have made gpayment for my sep '19 rental of total 8389.28/-
Have made this payment through gpay icici vide reference #[protected]. Please find the screen shot confirmation attached. Please check & stop rental reminders.

You need to expedite this from your end rather just drop me a note stating that we have not received the payment.
Also please find the attached sms along with payment reference # from bank stating the amount being successfully credited to your nestaway account nestaway. [protected]@axisbank
Awaiting for your swift response & call back. I hope there...
Complaint comments  Read comments Complaint category Banks

Nestaway Technologies — additional charges

 Anna J on Sep 3, 2019
They force tenants to pay one or the other charges in the name of services, and maintenance apart from what we are paying the apartment committee even though we deny this. This is also not part of the tenancy agreement signed and shared with us. Their latest method to take money is the introduction of assure services and we are asked to pay whatever they think is appropriate even though we are not availing any services....
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — have lost cash due to keys not handed over

 Smrutisudha Meher on Sep 3, 2019
I moved in on 23rd August to nestaway. The area manager, Arjun, did not assist in any way for the move in the website mentioned that he should. I was not handed the keys of the house then.

After continued calls, he gave me the house keys on 25th. But he did not have the cubboard or room keys. He said he he will get the duplicates done and give me the keys.

Since then he has never received my call. I contacted customer care. They raised a service request for me and said it will be resolved. Almost a week, but they didn't do anything. Today when I escalated the request,...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — unaccounted charges while moving out

 aanon on Sep 2, 2019
I moved out of nestaway apartment on 8th July. On raising a moving out request on nestaway they are supposed to refund the advance of 80, 000Rs given initially minus the painting and other renovation charges.

They added these charges for a 1000sq ft 2BHK. They then added water tanker charges of 3658Rs and 2778Rs with the dates as 'due since 23rd july'.
How can I have charges due since 23rd July when I've moved out on 8th July.

When asked for the bills for these charges or the dates on which these tankers were delivered they refused to give sufficient replies....
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — assure and maintenance

 watson castelino on Sep 1, 2019
I had shifted in a apartment through nest away and i was opted for a assure (Which is their new service) without me knowing it. The service is supposed to include all repairs and weekly cleaning but haven’t seen a single nestaway representative in the premise since i have moved it except the manager who keeps changing all the time. Its just another way to scam people. Someone help me get back to these people...
Complaint comments  Read comments Complaint category Real Estate

Nestaway Technologies — false bill charge

 Kedareswar Maramreddy on Aug 30, 2019
I have moved into the nestaway property on 6th april, 2019. Nestaway is adding false bills from the year 2017 and 2018 into the current property in which i am staying.

The bills charge about rs 14, 000. How is that even possible. They are asking me to pay the bills of past 2yrs even before the contract begins. They are doing fraud.

Sc_01624345...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — incorrect billing

 Satya Dharmavarapu on Aug 30, 2019
I have moved into nestaway on 22-july-2019. I was not given the cupboard lock by the area manager rakesh pilli. Later after raising ticket i got a new lock.
I am paying for assure services. As per the terms of assure, as told by the call center executive, i will not be charged for this service. But now they have charged me for 500 inr. I have raised a ticket on this as well. First they waived off and closed the ticket. Then again they charged 500 inr for the same service. There is no proper reason given.

Ticket no. Sc_01631868, sc_01632824, sc_01534191...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — faulty refrigerator and service charge

 Kedareswar Maramreddy on Aug 29, 2019
I have moved into the nestaway property on April 6, 2019. Our room has faulty refrigerator .On the day of move in, the area property manager Mr. Surya had said that refrigerator belongs to nestaway. It has been not working since first day. But surya updated refrigerator as present and working. He asked me to raise service request and said i will not be charged.

I have raised service request on day 2. The vendor came and repaired it. It worked for one day and stopped working . I have raised another service request and vendor came and repaired it. And guess what it worked for 3 days...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — not returning money even after written confirmation from them

 kirtikanodia on Aug 28, 2019
During house visit the property manager promised a lot of things, but later on he denied saying not in nestaway policy. Also the house was not secure as many boys used to visit and stay in the house for days ( friend of one housemate) When I complained about all these things, nestaway asked me to move out and they will refund the money back. Its been 3 weekns and i havent got any money from them . Also they charged me late fee after vacating the house and move out inspection complete. They have my 30, 000 and they are not returning it back. The house is not secured at all and my other housemates...
Complaint comments  Read comments Complaint category Other

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