NestAway Technologies Customer Care
NestAway Technologies Pvt. Ltd.
Customer satisfaction rating: 63%
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371
COMPLAINTS

NestAway Technologies Customer Care

NestAway Technologies Pvt. Ltd.

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Address
#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1
Bangalore
Bangalore District
Karnataka
India - 560102
Landmarks:Beside Biryani Zone

Customer Care Phone Numbers and Contacts

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Phone:
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27
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54

Customer satisfaction rating
63%
Complaints
371
Pending
13
Resolved
229
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Good news! We have a good connection with the company and they're good at resolving user complaints.

NestAway Technologies Complaints & Reviews

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Nestaway Technologies — issue with ac since day1

 Roshini Fernando on May 18, 2019
Hi! I moved into a nestaway apartment on the 9th and the AC is not working from day 1.The area manager has not responded to my calls and text.When I tried raising a ticket the charges for the AC compressor was asked for and the person even had the audacity to cancel my ticket. It's not even a month and I'm already sick of this attitude.I would definitely not recommend NESTAWAY to any IIT-IIM grad.Kindly let me know how to escalate this ticket.I've also attached the screenshot for your reference.Thanks....
Complaint comments  Read comments Complaint category Electronics & Appliances

Nestaway Technologies — mattress replacement in shweta nest, btm

 kulshreshthava3 on May 16, 2019
I moved in nestaway apartment on may 01st 2019 and was promised that the mattress will be replaced since is not is horrible condition, no one can sleep over it as the jute is coming out from it and will #. Nestaway claims to provide all these amenities but everything is fake it seems. I had raised a service request (Sc_[protected] on 30th apr 2019 for mattress replacement as confirmed and asked by area manager ritesh ranjan that it will be replaced in 7 days. I have been calling customer care for the update but there is no action taken. I have commented on the ticket as well. Customer care is asking...
Complaint comments  Read comments Complaint category Utility Services

Nestaway Technologies — no response to tickets, calls and emails

 niharika.srivastava on May 16, 2019
I am from srp niwas serenity layout, i am staying in that apartment from last year nov 2018. Below are the problems and tickets raised. We went to nestaway office also last week still there is no proper confirmation on these.

1. I was told that apartment is new and power pack will be done in 20-30 days and now it 7 months still power backup is not there.
2. Electricity bill is simply divided by all tenants no proper meter reading and calculation id done.
3. Maintenance is included in rent and it is clearly mentioned in our agreement but still they have a separate utility...
Complaint comments  Read comments [1]Complaint category Home & Garden

Nestaway Technologies — no response on multiple service requests

 Sradha Bagaria on May 14, 2019
Its been more than 2 months that i have been raising service requests and escalating but there has been no resolution. No one has responded to me over a month now. The owner says don't reach out to me and nestaway says contact the owner.

I am experiencing a huge amount of delay and ignorance from nestaway customer support. I am raising service requests from a long time which is not getting addressed properly after escalating it multiple times.

My requests are pending from last 2 months and already been escalated to level 4. It is a waste of my time and also, after paying...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — no response on service tickets

 Abhiagg1994 on May 13, 2019
Hi team,

I am experiencing a huge amount of delay and ignorance from nestaway customer support. I am raising service requests from a long time which is not getting addressed properly after escalating it multiple times.

Previously, we have raised a ticket in behalf of all tenants which approximately took more than a month to resolve. Now also, my request is pending from last 15 days and already been escalated to level 4. I am assuming a compensation for investing my time and also, after paying a huge rent, i am not getting the desired services.

Service...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — agreement not received

 Supriyo Mukhopadhya on May 13, 2019
I moved in one of the properties under nestway on 5th of April 2019. The day i moved in i received one hardcopy of the rental agreement without any signature of owner or any authorised personnel. I raised one SR and called customer care 7 times but each time i get same response "We are working on it".
Is Netsway Authentic ? How can anyone put there trust on them?...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — security deposit not refunded since 45 days even after follow up

 getrsuresh on May 11, 2019
I vacated the house on March 25th. I was told that my deposit will be paid within 3 days after I vacate the house. I have been making follow up for my deposit refund but no response even after creating service requests. They just close the request (SC_[protected] and open new requests(SC_[protected] without any reason. Neither do they provide any update on my request nor my amount is refunded. Escalation also didn't work. Nearly Rs.84000 is held up. Plz help at the earliest....
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — extremely bad experience.

 Ankurmit2002 on May 8, 2019
Hi,
Nestaway company is doing fraud with me as they are not refunding my security amount 32000 rs. When now i am moving out from the property in bmayan tree apartment, ballendur bangalore.

During check in at 8th april, i clearly said to area manager srikanth that i am on project and can move out anytime but i will stay atleast for 1 month. This was the agreement, now when i am moving nestaway company is saying we have 6 months locking period if you go after 1 months then then we will keep all your money. While there was no tenant agreement signed by me. So how they are saying...
Complaint comments  Read comments [1]Complaint category Real Estate

Nestaway Technologies — false electricity charges

 ARINDAM BAIDYA on May 8, 2019
While on-boarding, it was clearly mentioned by the property manager that there wont be any extra charges than you rent and your specific flat electric bill. Suddenly they have charged me rs: 460 as common are electricity charges which was not suppose to paid by me as per the verbal communication with the manage. This is a very cheap way for such a big company to cheat with people.

House id: 33370
Sr_no: sc_01315186...
Complaint comments  Read comments [1]Complaint category Utility Services

Nestaway Technologies — not following tenants policy

 Riys on May 7, 2019
I have rented one house through you in doddathoguru bangalore 23 days back. I had some mistake in the agreement but still after 20days also i have not received my corrected original rental agreement. Further raised for repair service again 20days back but still no vendor has appeared. I further raised a service in rent department of dashboard but no body turned up to respond. After contracting several times also customer care people not taken it seriously. They use to tell ok we are sending vendor today agreement tomorrow but still nothing has happened. What should i do. Should i approach consumer...
Complaint comments  Read comments Complaint category Home & Garden

Nestaway Technologies — unprofessional and harassing

 Swapanthi Vadlamani on May 3, 2019
Given my property through nestaway, but the experience from day 1 has been horrible, not one single person is professional or responsible in entire team if nestaway, hyderabad.
They always misguide, literally lie to your face.
Reduced the rent without our consent, when property off boarded, they haven't even returned our property keys to us despite of number of emails, complaints on dash board.
Ms. Sangeetha, ms. Gazaala, mr. Sunny balla etc... All of them are so eager to tag my complaints as 'resolved ', without even responding to them.
Tired of nestaway.
House...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — no action on service request for a week

 Aparna Pathak on May 3, 2019
We raised a complaint on 27th april and since then we have recieved no communication from nestaway. Have called customer care several times!!! No one takes it seriously!! Finally one person gave me the vendor's number. When i called the guy, he said he didn't have petrol in his vehicle!!! The #! Is that our problem?? I called the customer care again to talk to the senior manager, no response!!! The # s happening???

Send someone now!!!

Service request number: 01278696...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — extremely bad service

 Swapanthi Vadlamani on Apr 28, 2019
Am a house owner who listed my apartment through nestaway, it's been a harrowing experience, bad and unprofessional behaviour by team nestaway, hyderabad.
Without even informing us, they straight away reduced the rent, and when asked about the same, no response whatsoever.
We offboarded the house now, but it's been two weeks nestaway still has our house keys, and gave us wrong calculations in regards to f and f settlement, made about 10complaints, sent about 7emails without any response till now.
Swapanthi n vadlamani
House id 32709...
Complaint comments  Read comments [1]Complaint category Other

Nestaway Technologies — horrible service and no accountability

 SnehaMittal on Apr 24, 2019
I have been living in one of the nestaway houses with my friend for the last four months and the service offered by them is straightaway pathetic. Half of the time there is no electricity because they have not paid the bill for the common area and for another half there is no water because either the motor is not working or they have not paid the motor bill. On top of all this they don't pick up your call or even inform you about the current situation. I have been paying the full rent on time every month but still there are days when for continuous two days there is no water or no electricity and...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — don't stay, with nestaway pathetic service

 Sajmiraa on Apr 22, 2019
I moved in, in nesteway apartment in delhi sarita vihar on 10 march 2019 house id 6358, i raise a service request for ac repair sc no. Sc_01146770. I called 100 te customer care, even escalated the complaint and wrote so many comments on service request but nesteway company want not able to fix the issue. On 15 april when i again called customer care they told me to cancel the request and raise a new one and this time issue will solved within 4 days, so i thought might be they become serious about issue and might able to solve the issue within 4 days so customer support they cancelled my service...
Complaint comments  Read comments Complaint category Home & Garden

Nestaway Technologies — harassing and forcing to live in a house without proper water supply

 Rahul.takhar on Apr 20, 2019
I moved in a house near khirki extension on the very first day itself there was a short circuit in the house and there was also no water pressure the door lock was also broken. I raised a service request on the same day itself and its already been 9 days and there is no resolution whenever we reach customer care they to please give us 2 days time... By doing this they have forced us to live in the house for last 10 days without facility since our money is with them we cannot just live like that...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — misbehavior by nestaway personnel mr. satish chinchure

 nishtha rout on Apr 20, 2019
I am receiving calls from nestaway compliance team regarding non-payment of rent, which i have paid 5 months back, but still has not been updated in my dashboard. I have raised ticket for the same and no action is being taken on it. Moreover, today i get call from mr. Satish chinchure from nestaway compliance team regarding the same, when i tried to explain him the same, he was in no mood to understand the problem, and asked me to follow up with the costumer care for the same. Is this my job to do so? Please learn some etiquettes on how to talk to your costumers. I was threatened that 'i will have...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — service provided

 ayushi999 on Apr 17, 2019
Hi,
I am staying in this house in gk2, since one year now in nestaway property,
But this is the worst i have faced so far.
-my room fan is not working
-ac not working
- refrigerator not working
Its summers 40 degrees in delhi and its been almost 2 weeks i am complaining about these issues and yet no response from there team. I am literally sleeping in my living room as my room is non functional in this weather.
They have added randomly added gas pipline bills which are irrelevant as there is no gas pipline in the house and after explaining them...
Complaint comments  Read comments Complaint category Utility Services

Nestaway Technologies — electricity disconnected [Resolved]

 Debo13 on Apr 10, 2019
House id 58360
My electricity was disconnected from last mid night. I have got no clue as to why nestaway didnt pay the charges for 3 months and i was also not made aware to pay the electricity bill. I went t through a tough night in summer. Morning i called nestaway up and they say they need to check which would take about 4 hours and they don't have a escalation matrix apart from their customer care. Sc_01232157. This is very frustrating.. If nestaway was unable to pay the electricity charges. I should have been made aware about it. Very poor service and actions plans. Even dashboard is...
Complaint comments  Read comments Complaint category House, Apartment Rental

Nestaway Technologies — no water in building from 2 days [Resolved]

 Sumos12sc on Apr 8, 2019
I am a preoccupied tenant with Nestaway. From day one of their took over there one or other issues in the building. I can't least how many issues came in this tenure.

This incident is common one which even nestaway co-founders doesn't know as these low level office people in Bangalore they don't allow to meet.

From Sunday morning (7th Apr 2019) till now there is no water in building. WHY? Sunday afternoon plumber came and said pipe issue and need to replace pipe. In the evening same I came to know that the issue is of water motor which is completely spoiled which they...
Complaint comments  Read comments Complaint category House, Apartment Rental

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