[Resolved] Nestaway Technologies — account id[protected]

Gowri Gopinathan

from Mumbai, Maharashtra

Address:

J P Nagar, Bangalore, Bangalore, Karnataka

I am a tenant at Nestaway Bangalore and am asked to pay very high internet bill for the past two months(April and May, 2019). The usual bill I had been getting until the month of March was only upto Rs.500/-. However, In April and May I received bills of Rs.1770/- and Rs.3020/- respectively despite having little use of the internet. I managed to reach the customer service of ACT and have received an update on the plans which has changed every month. No concurrence or information was shared by Nestaway regarding change in Internet plans offered.
I tried reaching the customer service of Nestaway multiple times, but failed to get any response. The query has been raised on Dashboard with four levels of escalation, and have not received any update.
Nestaway should intervene and get this resolved as we are paying for your service.

Accout ID:[protected]

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Jul 14, 2019

Complaint marked as Resolved

NestAway Technologies customer support has been notified about the posted complaint.

Jun 12, 2019

Updated by Gowri Gopinathan Attached is the mail received from ACT team. Kindly update if the change of plans has been intimated to the tenants or not.

Verified Support

Jun 13, 2019

NestAway Technologies Customer Care's response Hi Gowri, this isn't how we wanted you to feel about us. Neither is it the experience we want you to have. Could you share your ticket ID so that we can connect to understand what went wrong?