Nestaway Technologies — Booking cancelled still not received the refund

Address:	Pune, Maharashtra, 411045
Website:	www.nestaway.com

It has been almost a month now, had cancelled my booking but still haven't received my money back. I've been raising and esclating service requets from the 22nd nov and which i just get a reply that money will be refunded within 2-3 days. At a point even the customer care was not responding when i had been calling almot 5 times a days after which i directly contacted the pune office of nestaway where i was asked to raise another request and after i explained them the amount of time i had wasted on raising requests they said they would look into the matter and inform me which didn't happen. I had almost given up on recieving my money when a promotional call was made to me and i explained my situation after which the executive told me he would respond within 30 minutes which turned into 5 long hours and i finally called back, another executive picked the call explained him everything again from scratch to which he promised and assured me i would receive the refund before tuesday i. E 20th dec.

Well this is not the first problem with refund i faced from nestaway. When i was making the booking i was debited twice, a transaction failed but later money was debited to nestaway. Initially i was informed by the area manager indirectly that it would be refunded in a day or two. But it didn't happen. Then i contacted the customer care who asked me to raise a duplicate payment request and did the same for me. After that nestaway told me, acknowledging the fact that 2 payments were made, that duplicate would be refunded within 7-10 days. This was refunded.

Further i would also like to mention that when i somehow met the area manager and told him my problem on booking refund he straightaway said refund has been made and the duplicate payment was not nestaways concern and i should contact my bank. To which i told him it is nestaway's concern because they have acknowledged the fact that they have received two payments and i have an email regarding this from nestaway. To which he took my contact number and told me he would get back to me in sometime from the office directly. Even that didn't happen.