Nestaway Technologies — cheating by adding unnecessary fines

Nestaway Technologies — cheating by adding unnecessary fines

N nagarjuna vanapalli from Bengaluru, Karnataka

Hi team, Nest away added duplicate bills and overlapped bills to my dashboard, i have raised the issue by adding screenshots. They did not resolve that issue but added fine around 2000 rs for that, actual is 2600 rs (2600 + 2000). They are asking me to pay for 4600. They have done below mistakes and asking me to pay for their mistakes. I have saved all those tickets and screenshots which they replied, on a need basis, i can provide those. 1. Nest away added overlapped bills 2. Nest away added duplicate water bills 3. Nest away not even replied one month after raising the ticket on the water bill issue. 4. Nestaway closed the issue without addressing the complete issue 5. Nestaway not attached original bill from the vendor 6. Nestaway replied the same answer without reading the issue. Below answer, i got from nest away almost 2 months. "we are checking with the concerned team and we will get back to you" Attached the mail which i have written to apartment manager but i am not getting any response. Please help me. +2 photos Was this information helpful? No (0) Yes (0)
NestAway Technologies customer support has been notified about the posted complaint. Verified Support Apr 03, 2020 NestAway Technologies Customer Care's response Hi there, we want to have this matter looked into. Could you please share your ticket details with us so that we can connect? Apr 11, 2020 Updated by nagarjuna vanapalli SC_[protected] This is the first ticket create 3 months ago Summary of this ticket : Nest Away Reply: "We are checking with the concerned team and we will get back to you with a satisfactory resolution as soon as possible" Above is the reply I got from Nest away almost 2 months the same response nest away copy pasted. It happened from November to January. Without resolving this issue, again added a duplicate bill for Jan So I have asked that also then nest away resolved the latest issue and closed the ticket without resolving the main issue. SC_02190323 SC_02249082 SC_[protected] This ticket created for the overlapped bill added for this month. SC_[protected] This is the latest ticket created and asking to remove the fines at least as I am frustrated with the nest away customer care, I don't want even explanation and ready to pay overlapped and duplicate bills also. Apr 12, 2020 Updated by nagarjuna vanapalli Up to Apr 1 Nest away added fine 2000 rs for the payment around 2500. I have informed to the Apartment manager about the issue, he has taken service tickets and told me that nest away will remove all fines which they added as the issue from nest away but instead of removing fine for these 12 days, again they added 1200 rs fine that means for 2500 rs - 3600 rs fine they added and they replied for the ticket saying that they forwarded to concern team and after 2 days nest away closed the ticket without replying anything. Attached the ticket and the mail which I have sent to CTO of the nest away team. However, I have not gotten response from CTO. Till now this Issue I have informed to below contacts 1. [protected]@nestaway.com (Co-Founder and CTO) 2. [protected]@nestaway.com (Nest away information Email) 3. nikesh.[protected]@nestaway.com (Apartment Manager) 4. The apartment manager forwarded to his manager. Unfortunately no one has taken care . . . Apr 12, 2020 Updated by nagarjuna vanapalli Added the attachments (Mail and service ticket closed without informing) Apr 12, 2020 Updated by nagarjuna vanapalli I have paid all bills including overlapped and duplicate bills as It is impossible to get a response from nest away for service tickets which I have raised since they are closing tickets without responding and adding fines on top of that. Attached the mail which I have sent to CTO, apartment manager, and [protected]@nestaway.com and requested to remove the fine they added. Attached the mail for more details. Apr 14, 2020 Updated by nagarjuna vanapalli Respected Nestaway Team, Waiting for your response as usual - (Same way I have waited 3 months for service tickets response but nest away without responding used to close it). I am not sure, how much time required to respond here.
Add a Comment	Share
Submit Close