[Resolved]  Nestaway Technologies — delay in move in date and false claim of early move in

Address:	Bangalore, Karnataka
Website:	www.nestaway.com

Hi Team,

I recently got relocated to Pune from Delhi and was in need of the accommodation. After hearing about the nestaway, I explored one property near to my office and was trying to book it on 17th Sept. When selecting the book in date it was showing me date option for move in from 3rd Oct onwards but I needed a little early move-in. So I called up the customer support and shared my concern. The CS team promised me saying that it can be preponed if all the documents from your side are completed and agreement is generated and you can raise an early move in service request. For expedite process, they told me to book the property and give the full payment and upload all the required documents.

On that very date, booked the property along with all the documents and payment. Next very date(18th Sept) the my bio metrics were also collected for agreement registration. On 18th Sept, I raised a service request for early move in before 3rd Oct, on which I got reply stating that to move in the date you need to cancel your booking and re-book the property. On this I replied that I cannot make the date move before 3rd Oct. After this the CS team replied that they are not authorise to change the date before the agreement generation and can reach out to the area manager to get the earliest date.

I thought to wait till my agreement generation as per the details shared by Customer support. My agreement was finally mailed to me on 25th Sept and I was told by customer support team that from our all the checklist is complete and you can raise the service request for the early move in and I did the same on 25th Sept (Screenshot attached). I have been following on this request from past 4 days and no update has been made. I have called up the customer support team as well to look into this and they always assured me that they have forwarded my request to the concerned team to look into this and they would reach out to me (which I never did). Considering all this things happening, I called up the property manager as well to look into this on which he clearly stated that he could not do anything and is only authorize to support me after my move from the scheduled date.

On 29th Sept, when I called up the customer team again for the followup on my request and after listening to my ordeal, she called up the property manager to know the status on which property manager said that forget about early move in even 3rd Oct move in is not possible which come as a shocker for me and property manager offered for the full refund without any thoughts. The trouble I have faced and time I have waited for 2 weeks and mental harassment of calling customer support daily for early move in and now I am standing at the position to start the house searching again and wait for another 2 weeks.

I seek the compensation or an alternate accommodation starting from 3rd Oct till i find another property.

Worst Customer Service by Nestaway.. Never trust them till you get your move in