[Resolved]  Nestaway Technologies — electricity bill issue

Address:

Gurgaon, Haryana

My name is balaji kanakasabapathy. I have been staying in a nestaway property (Id: 7248, first floor) for almost a year and a half. During this time, the meters were not properly connected with all the rooms in my flat.in theory we all had individual submeters connected to our individual rooms and a common meter for the floor. However the electricity bill was always calculated by dividing by the number of people in the floor rather than individual consumption. This is despite the fact that some rooms have ac and some (Including mine) did not. Despite this we adjusted among ourselves.

However my latest electricity bill for the last two months is a charge of 2709 rs despite me being out of the country for 7 weeks of that 2 month period. When i raised this issue with nestaway via a ticket, it is not being addressed at all despite being two weeks old and at maximum escalation. And every time i call customer care, i have to explain my issue from the beginning and someone promises to handle it and nothing happens after that. When i directly interacted with the nestaway executive in charge of my area, he then gives me a calculation based on my sub meter that ignores all the past complaints and insists i have to pay an extra 3000 rs. He is citing the meter readings as if they were always accurate from the beginning despite our several complaints.

During the time period of the electricity bill, i was in the house for only 12 days and the meter reading difference was only 13 units. I took pictures of the my meter before and after my trip. I can understand a charge of 100rs or so, but not a charge of 2709 rs.