Nestaway Technologies — electricity

Address:

Nanda Residency 11A 11B, 11th Main Road, JP Nagar 7th phase,, 560078

Your Grievance has been successfully lodged and your docket number 1828630 To know the status of Grievance visit https://consumerhelpline.gov.in/user/track-complaint.php
There are 20 Flats in our apartment, and we all have separate Electric meters, Nestaway has promise 100% Free maintenance, but they are charging for maintenance also, and we are not given electric bills at all, they have sent has direct link to everyone to pay 1, 406 as electric bill which is unacceptable, all the tenants have different usage and they are getting single bill and divided to everyone, customer care agents are very rude and they are not ready to connect the call to their manager,
We dint have electricity for 4 days previous month as they had some issue with the BBMP, they have mentioned that all the properties are verified but they have not verified anything, we tenants are facing issue every now and then, they are charging for maintenance but maintenance is not at all done, It’s not fair to charge Rs 1406 for everyone, this is a small flat and there is no way we can get so much bill, why aren’t we getting electric bills to us when we have separate meters for every flat,
Nestaway area manager Afroz keeps visiting the building as his frns stay here and he claims that he is not a area manager of nestaway, Mr Rameez, his manager doesn’t respond to our calls, customer care agents just ask us to pay very rudely without even knowing the problem, they don’t make us speak to higher authorities as we have been facing lot n lots of problems since we have moved in this apartment.
Request you to please take it in priority basis and help us get a solution for this or will file FIR.

Regards,
Mohammed Asim