Nestaway Technologies — false charges deducted from security deposit

Hi Team,

I stayed in house ID 52250, Bangalore and I had vacated the premises in Sept'20. During the settlement time a charge of Rs.4100 was added to the security deposit and it was claimed the house owner had informed them to collect it. After following up with the house owner via e-mail that had one of them representative CCed the house owner confirmed he had not informed of any such charges. Ever after raising multiple tickets and sharing this e-mail thread the team did not answer on the ticket or have refunded this amount.