Nestaway Technologies — fraudulent painting charges

I was given an apartment that wasn't maintained. Painting had not been done at all. The wall was broken. The area manager assured that i wouldn't be charged painting charges while vacating since the house was not painted before i took it.

However, during vacating, they not only added painting charges worth 15k but also maintenance charges amounting to 56k. On raising a ticket, they do not seem to understand the issue. They just keep iterating it is valid.

They are obviously pocketing money in the form of painting charges since repairs are not conducted. I want the painting charges and maintenance charges removed from my account.

Associated ticket id - cc_08411979