Nestaway Technologies — full refund of security deposit amount not received

Address:

#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1 Bangalore Bangalore District Karnataka India - 560102

It's been almost 3 months now since i vacated my nestaway house id - 17479, owner name - swastk softmart private limited, location - mumbai and still waiting for my security amount refund.

Chasing the nestaway is like hell and nobody is providing response over phone. When i raise ticket they say work in progress. I don't why it is taking too long for this process (Considering the covid situation still this is online work which don't require any physical presence).

And on top of that i don't know but some additional deductions while initiating my move out request from there dashboard. When i contacted support team for the move out they asked me to pay additional 1000 rs as agreement renewl charge. And the reason for this payment was their backend system doesnt allow to move out if these system generated charges are not paid fully.

Inspection process is completed but refund amount what i have received is 8300 against the paid amount 29100.

I followed all rules mentioned in agreement and requested a move-out giving 1-month prior notice before termination of the agreement duration.

I called my area property manager, mr satyam tiwari (Phone - [protected]) and area zonal manager mr arun yadav (Phone - [protected]) couple of times and also sent them text messages regarding the issue. But they neither answered my call nor they cared to reply.

I want strict action to be taken on this company as we are all facing financial problems due to covid19.

Regards,
Nilesh