Nestaway Technologies — Harassment

Address:

Bangalore, Karnataka

I booked a flat with NestAway app "A-001 The Icon", Near Nagawara in Bangalore. On the day of move-in (19th March, 2017), after coordinating with the NestAway representative, I came to the gate of the society and stopped by the security guard saying that bachelors are not allowed to live in this society. I contacted the customer care along with the area manager about the issue. They asked me to wait for 2 days for the discussion with owner and the management of society regarding allowance of bachelors in the society. After following up with the customer care again and again, I was asked to wait for 4 more days for their response at the time that I was not having place to live in. The response of customer care executives was very vague and was hardly taken action into. They were least bothered about the sufferings I was undergoing by the time I wasn't given accommodation even after a week's time. Everytime I called customer care, their only response I received was "I can understand your issue", "We are sorry for what happened", "We have sent an escalation mail", "You'll get entire refund" (which never happened). This was the only continuous response I received for the entire week when they couldn't even manage a temporary arrangement for me till the time I selected a new flat searching from scratch. I am a new user and this was the harassment I faced from Nestaway.
After booking new flat with nestaway, I demanded immediate move-in. They promised me to move me as early as possible and yet I have not moved into new flat even after 2 weeks of slogging.