Nestaway Technologies — House owner is willing to give refund, Nestaway is not responding to either me(tenant) or the house owner.

I moved out on 15th Oct and apparently, nestaway did not pay September month rent to owner, which I have already paid to nestaway. House owner is willing to give refund, Nestaway is not responding to either me(tenant) or the house owner. I tried to reach out to nestaway through email/call/service-requests, but no response. Nestaway area manager picked call just once thinking I am looking for a new house. After getting to know that I am looking for my refund, He is not picking my call.

How can i get my security deposite back?
Nestaway Ticket: CC_08464048
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