Nestaway Technologies — I received the message of eviction process began due to non payment of rent during lockdown.

Hi My name is Prince. I rent the nestaway apartments via getting in touch of area manager in Noida sector 62 Hemant Yadav and we agreed upon the rent of 6500 which I paid in cash and he told me he will initiate the move in process and for rest of months I have to pay rent via nestaway app.
After a month I noticed there were some assure charges in addition to rent of 6500 . So Hemant Yadav told me to raise ticket . Once I raised the ticket the nestaway customer care asked me to attach the email confirmation from the Hemant Yadav . And after attaching the email confirmation the assure charges were removed from that month but from next month assure charges again began to appear on my dashboard.
I raised the ticket again and they said that you pay the rent of the month and we will remove the assure charges. I paid the rent on time but they did not removed assure charges and fine kept on piling up. I raised issue multiple time but they are not even listening to me. And for this month they again said that you pay just rent on time we will remove charges. But this time I told them until and unless you remove assure charges and unnesscary fine due to it I will not pay rent till then because I am afraid that they will not return my security due to fine piling up. . And now they have initiated the eviction process during the total lockdown due to Corona virus.
There are strict orders from DM that tenants can not be evicted during this period.

Please help me out .I am really frustrated by the kind of service they provide. I am fed up by raising the issues multiple time .

My ticket number is SC_02187122