[Resolved]  Nestaway Technologies — illegal charges

Address:	560066
Website:	Nestaway.com

I am raising this grievance to highlight the concern which i am facing with nestaway and i am not getting any resolution from nestaway post multiple followups and escalation.

I am staying in one of the flat in whitefield, in the premise where i am staying there are more than 32 flats, most of the flats are being managed by nestaway.

Last month, dustbin at the common area (Ground floor) is damaged (Reason is not known) which was used by all the flats to through their garbage. From that dustbin garbage is used to collect by local authorities for final disposal on daily basis. Not sure about other but i used to pay 60/- per month for this work to caretaker who is also working as security.

One of the tenant in the building has raised the service request with nestaway to repair or provide replacement dustbin. Nestaway has provided the dustbin, however that tenant has been charged heavily, when that particular tenant filed the dispute for same, nestaway has distributed the amount 216/- per tenant who are staying at the premise.

1) tanent have agreement with nestaway which clearly says that tanent is liable to pay the rent, electricity and water bill. However nestaway is charging illegally to their tenet for regular maintenance activity for which either nestaway or the actual owner is responsible.

3) based on dispute filled by one tenant on illegally charged amount, nestaway has distributed the amount amongst all tenants and even without discussing with them. Ideally based on the contract terms they should never been charged for this maintenance work.

3) as per. Discussion with nestaway customer associate and area sales manager rs 216/- has been charged to 12 talents (2592 in total) would not it be on higher side for blue colour 2 and half feet dustbin?

I have raised the complaint number - sc_00945139 to get the clarification, however it is more then 12 days when nestaway is paying with the service request without any update except false comitment for call back to discuss the issue and final resolution.

This is not the matter of only 216, however its a matter of complete in-transparency and the method to cheat the own customers by nest-away.

Requesting your intervention for resolution of this dispute.