Nestaway Technologies — imposing charges without any justification and when complaint is raised showing unethical behaviour

Address:

Mumbai City, Maharashtra

I took a property on rent from nestaway, and at the time of showing the property and moving in, the nestaway manager confirmed via sending me whtsapp msg that assured charges are optional and i need pay it.
Every month these charges are imposed and every month i have to waste my time with nestaway people in waiving those charges.
A request created it not even resolved in 30 days unless escalated.
People at nestaway call centre are so unprofessional that they call and say it won be waived and change property in next 15 days.
These guys have mentally tortured me to no extend.
After few months they closed my request stating assured services wont be charged to me. But the very next month it was charged. To which they said, it is a technical glitch and everymonth it will be charged and then they will waive off.
From feb month again it was charged, for which i again raised a request (As nestaway ppl don't have any technology and they consider people are free just chasing them and they behave as if they are doing a favour on us).
Now they are saying they wont waive it, it was a favour which they did on me... By waiving it.
Still that request is open, no solution is provide, they just say either pay it or we will see.
Pathetic experience with nestaway, they need rent and everything on time but in name of customer service they are useless.
Managers dupe customers by making fake promises just to sell it.