Nestaway Technologies — incorrect amount getting charged by nestaway and security deposit is incorrect while making move-out request.

Nestaway Technologies — incorrect amount getting charged by nestaway and security deposit is incorrect while making move-out request.

A Anki Srivastava

This is regarding issues that i am facing with nestaway support. I have been charged a hefty amount for water bill and water is not even available in the vijaya punam nest. Hardly water will be there for 2-3 hrs and not more than that. Another issue is they have increased my rent also where there is no water, no power back up, no security and if water comes it is very dirty also. Third, when i am trying to put move-out request it is showing wrong security deposit amount. I have deposited 18k and it is only showing 2300 which is incorrect. Also even after this i am unable to put move-out request as it is saying wrong bank details which is not wrong. So far i was using the same account to pay my rent. I am really frustrated with nestaway and do not want to continue my tenancy with them. Please rectify my security deposit amount and i will walk away from all these complications. Was this information helpful? No (0) Yes (0)
NestAway Technologies customer support has been notified about the posted complaint.
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Anki Srivastava

Thanks for notifying them.They have put move out request now from their end but haven't updated correct security deposit yet.I have paid 18k security deposit but the settlement file sent by them shows wrong amount.
Attaching screenshots and settlement file here.The calculation is also very incorrect and no one seems to call me for clarification.

I have got confirmation from nestaway support guy as well that my security deposit submitted is 18k and i have attached the screenshot of the ticket as well with the name: NestAwayTicketUpdate.png

Earlier when i was trying to make move out request they were showing wrong security deposit and some charges that came around Rs 19327. Attached screenshot with the name: Nestaway_move_out_request.jpg

Now when they have initiated move out request from their end, still security deposit is wrong along with some weird calculation and increased amount to 25889k. Attached screenshot with name: settlement

Their customer support number is also not working.

Please help me as they are trying to put fake charges on me and i can't afford this much price.

aaishwaryaa

Hello,

I have been having same issue with nestaway. Its been a month that I have vacated the flat and have received no updates from nestaway. I have written several mails with no response. There is no other way to act upon this than escalating this legally. All the people who are facing this issue can come together and lodge a complaint in their district consumer courts. Please let me know how can I get in touch with you.