Nestaway Technologies — Incorrect Bills, No service, No Reply, False Promises

Address:	Gurgaon, Haryana, 122001
Website:	www.nestaway.com

I moved in to the Nestaway property on November 5th 2016. Since then they have shown continuous failure on their part to provide/ fix the basic services & operational failures. I have been making allowances for the occasional misses, but this continuity cannot be tolerated anymore. Hence, this has pushed me to a point where I must move out of this place. As a really frustrated consumer, I deny to pay any penny to Nestaway for this property.
I declare that all the expenses related to operational failure in the room or house has to be compensated suitably by Nestaway. and since as a consumer I and my roommate feel really harassed and we have jointly decide to take the matter further to court of the law.

Below mentioned is the list of concerns and expenses covered by us due to failure in services:

1. Electricity charges that reflect on our dashboard does not have proper allocation based on our period of stay and room wise usage.

2. Due to frequent failure of pressure pump followed by delay in fixation I had to buy a 12ft water pipe of Rs 1400 to reach my room through balcony. However, the water I used to get was muddy hence, I suffered from internal infection and my fellow roommate had skin allergies. The wiring is fixed but the pump stops functioning every 10 days leading to waterless taps for next 3-4 days.

3. Our ACs stopped working because of the circuit failure that happened during the crisis days as mentioned in our tickets. I raised several tickets but no one came to fix it. I had to get it fixed for Rs 1250.

4. Cleaning is promised in our rent agreement. Our cleaning vendor stopped coming and therefore, I had to assign a lady for Rs 500 to clean my room, balcony and washroom.

5. As promised washing machine was not provided and this was the key attraction for me to stay at this place. Later, I realized it was a false promise. My monthly laundry bill shot up to Rs 800 approx.

6. During the crisis day, as there was no water and no electricity for 2 days, we were asked to vacate the place for atleast days by the Nestaway employees. We had no choice but to shift to nearby hotel by paying Rs 1300 per night. I would like to Nestaway to cover the food expenses during our stay in the hotels.

Below mentioned are the random bills attached to our dashboard (only to trouble us more):
· Baseless electricity bill

· Wardrobe charges

· AC charges

· Utility Charges

· Cleaning Fee

· Other Charges

The property is claimed to be a home away from home and all we got was an unattended property where the caretaker was not paid from 4 months. We were left with no guard and security. Due to this our caretaker left for 15 days and meanwhile some outsider had tried to break the glass and enter a room at the ground floor. This left us really scared and shocked. We tried to complain and request an investigation and proper security in place but all our requests were unheard. We felt deeply harassed and unsafe throughout our stay. We even requested for a small CCTV but nothing was done.

After the traumatizing experience of our stay, we demand a suitable compensation to cater all our expenses and the mental harassment we have gone through. Also since we were here to stay, but due to inefficiency at Nestaway's part we will have to move out and hence the movers and packers expenses should also be borne by Nestaway.

**We have sent a signed hardcopy of this notice with attached bills and proofs at the Nestaway office.